Shipping Policy
Orders are shipped on the next available Shipping Day. If your order is received by 10am PST on a Shipping Day, we will do our best to ship it out that day.
Shipping Days: Monday & Thursday
Canadian orders shipped Chit Chats – Tracked.
USA orders shipped Chit Chats – USPS – Tracked. (Note NL Post is the subcontractor).
International parcels shipped Chit Chats – NL Post (No Tracking unless Tracking Option Paid).
Note some destinations can’t be tracked and others are very expensive and a quote will be provided with the additional charge – prior to shipping.
Approximate Delivery Times:
Canada – 1-2 weeks
USA – 2 weeks
Europe – 3-4 weeks
Island Nations & other difficult to reach destinations – 4-8 weeks
Note: Any Import Duties, Tariffs and/or Taxes are the purchasers responsibility.
All parcels are shipped from Victoria, British Columbia, Canada.
Orders under $150 are shipped at a flat rate of $20 Globally.
Orders $150 and over (after discount) are shipped Free of Charge*
*Some shipping destinations are excluded, due to location, weight and/or size.
Should your purchase require an additional shipping fee, we will contact you with a quote, before shipping. And send a PayPal invoice for the balance, or arrange for you to pay through the store using a “Special Order”
Return & Refund Policy
No returns are accepted for refund unless specifically approved prior to shipping the return.
Should a full or partial refund apply to your order due to a return or change of order, we will deduct the payment processor service fee from the refund.
Customer is responsible for return shipping.
